Crimsafe Security Systems warrants to the original purchaser of the Crimsafe Security Product that the Crimsafe Security Product purchased will be free from defects in materials supplied by Crimsafe Security Systems under conditions of normal use for a period of ten years from the date of installation.
This warranty does not apply to installation or to any accessory products that are fitted to the Crimsafe Security Products, including (without limitation) any locks, handles, rollers, hinges and door closers. These accessory products may be covered by warranties supplied by the relevant manufacturer or supplier of those accessory products.
The obligation under this warranty is limited to repair or replacement of the product or components found to be defective by Crimsafe Security Systems or their duly appointed representatives. Our product comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the product repaired or replaced if the product fails to be of acceptable quality.
This warranty does not cover defects or damage caused by matters outside of the control of Crimsafe Security Systems, including (without limitation) accident, alteration of the product in any way, fire, abuse, misuse, wear and tear or failure to follow our instructions with respect to cleaning or maintenance. Under this warranty Crimsafe Security Systems shall not be liable or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost, expense or fee.
The benefits conferred by this warranty are in addition to all other rights and remedies which the purchaser has under a law in relation to the goods to which this warranty relates. All claims under this warranty should be made in the first instance to the original Crimsafe Licensee that supplied and installed the Crimsafe products. Your original invoice as proof of purchase is required in order to process a claim.
In order to prolong the life of the Crimsafe product and maintain your rights under this warranty, you must follow the care and maintenance advice set out in the Crimsafe Warranty & Care Guide.
10 YEAR WARRANTY
Crimsafe offers two ranges of products: Crimsafe Regular and Crimsafe Ultimate – both come with a standard 10 Year Warranty. You can register to increase the warranty on Crimsafe regular products to 12 years, or on Crimsafe Ultimate products for 15 years.
You must register online to be eligible for this extended warranty. You may refer to the Crimsafe website. If you do not choose to register for an extended warranty, the 10 Year Warranty will still apply provided the terms explained above are met.